In force from 17.8. 2026 This version replaces all previous versions.
1. Who we are
Papa Juliett is operated by Letalske usluge, Primož Jovanović s.p. Tovarniška cesta 3B, 5270 Ajdovščina, Slovenia Registration number: 8578338000 Tax number: 21573239
E-mail: [email protected] Telephone: +386 68 198 123
2. What these terms cover
These terms apply to www.papajuliett.com and www.papajuliett.store, including all subpages, and to every purchase agreed between us and a customer — whether arranged through either website, by e-mail, by telephone or in person.
They are drawn up in accordance with the Slovenian Consumer Protection Act (Zakon o varstvu potrošnikov, ZVPot-1) and the Code of Obligations (Obligacijski zakonik, OZ). Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the Slovenian Personal Data Protection Act (ZVOP-2), as described in our Privacy Policy.
Consumer means a natural person entering into a purchase for purposes outside their trade, business, craft or profession. Some rights below apply only to consumers; where that is the case, we say so. Clause 16 applies to business buyers.
3. Our products
We make one-off objects from parts recovered from used aircraft. Each piece is worked, treated and finished by hand. No two are the same.
3.1 Condition of the materials
The parts we use have been in service, and some are old. Every piece therefore carries the marks of that history: variations in the shade and finish of the material, small nicks, scratches, dents, tool marks, residual markings and other traces of use.
These are not defects. They are characteristics of the object, part of what you are buying, and part of the agreed description of the goods.
3.2 How we agree the condition with you before you buy
Before any purchase is confirmed:
- we send you detailed photographs of the specific piece, and video on request
- we describe the traces of use that piece carries
- you are welcome to inspect the piece in person, which we especially recommend for larger pieces
On the day of collection, delivery or dispatch we photograph the piece again, so that both sides hold a record of the condition in which it left us.
The photographs we send you individually, and those taken on the day the piece leaves us, are what describe the condition of your piece. Where a photograph on our websites is illustrative rather than of the specific piece, we say so on the page.
3.3 Intended use and safety
Our pieces are objects of applied art. Where we describe a piece using a functional word — table, seat, shelf, lamp — that word describes the form the object takes.
Before purchase we tell you in writing what that particular piece can bear, including any load limit and any requirement to fix it to a wall or floor. Where a piece needs assembly or any precaution in use, we supply written instructions.
Please do not use a piece in a way we have not confirmed as safe. If you are unsure whether an intended use is within what the piece can bear, ask us before you use it.
Indoor use. Our pieces are intended for indoor use, unless otherwise agreed in writing for a specific piece. Outdoor use causes corrosion, discolouration and breakdown of the surface finish.
Each piece carries a serial mark specific to that piece. Manufacturer details are provided on an accompanying card.
4. How a purchase is concluded
Our websites are a catalogue and information platform. There is no online checkout and no purchase is concluded automatically through either website.
- You send us an enquiry about a piece.
- We contact you to agree the piece, the final price, availability, delivery, timing, and anything else relevant.
- Where we both wish to proceed, we issue a pro-forma invoice setting out the agreed piece, price, delivery arrangement and total cost.
- The contract is concluded when you pay the pro-forma invoice, or where we have expressly confirmed the order to you in writing on other agreed terms.
Sending an enquiry does not conclude a purchase and does not oblige either side to proceed.
Validity. A pro-forma invoice is valid for five (5) working days. If it is not paid within that period it lapses and no contract comes into existence. Saturdays, Sundays and public holidays are not counted.
Reservations. Because every piece is unique, we may receive more than one enquiry for the same piece. A piece is reserved for you only once we confirm the reservation to you in writing. Until then, it remains available to others.
Obvious error. We may decline or withdraw from an order where an obvious error has occurred (Article 46 OZ) — for example a manifest pricing error, or a material deviation in the description of the piece. Where we do, we tell you promptly and refund in full anything you have paid.
5. Prices, taxes and duties
All prices are in euros (EUR).
The Seller is not registered for VAT. No VAT is charged, pursuant to the first paragraph of Article 94 of the Slovenian VAT Act (ZDDV-1).
Prices are valid at the time the pro-forma invoice is issued. Once you have paid it, the price is fixed and neither side may change it.
Delivery costs are agreed individually and stated separately on the pro-forma invoice.
Deliveries outside the European Union. Customs duties, import taxes and clearance charges in the destination country are payable by you and are not included in our price. Customs classification is determined by the authorities of the destination country; any classification we state on export documents is our assessment and does not bind them. Please check the import rules of your country before ordering.
6. Payment
Payment is by bank transfer against the pro-forma invoice we issue.
Please check your invoicing details before paying. Once payment is received, we issue you an invoice; tell us of any error within eight (8) days of receiving it. Invoicing details may be corrected, but may not be changed so that a different person or company becomes the buyer.
Goods remain our property until payment has been received in full.
7. Commissioned and made-to-order pieces
Where you commission a piece made to your specification or adapted to your requirements:
- we agree the specification with you in writing before starting
- we charge an advance of 50% of the agreed price before work begins
If you cancel after work has begun, we retain the advance up to the value of the work already carried out and the materials already committed, and refund the remainder.
Commissioned pieces are excluded from the right of withdrawal — see clause 9.
8. Delivery and passing of risk
Because of the size, weight and individual nature of our pieces, we deliver personally using our own transport wherever this is possible.
8.1 Slovenia
Free delivery and installation to your address, by our own transport.
8.2 Other EU countries
We deliver by our own transport where this is practicable. We agree a date that works for both sides.
The first 150 km from Ljubljana is free. The cost beyond that is calculated on enquiry and quoted to you before the purchase is confirmed.
Where delivery by our own transport is not practicable, we agree an alternative individually before the purchase is confirmed — for example collection at an agreed address, or a later date.
We do not use parcel carriers within the European Union.
8.3 Countries outside the EU
We ship using a courier service from Slovenia, with a tracking number. The cost is calculated by weight, dimensions and destination and quoted to you before the purchase is confirmed. We recommend taking out transport insurance.
We do not currently deliver to the United States.
8.4 Collection
You may collect a piece from an agreed address.
8.5 Timing
We agree a delivery date with you before the purchase is confirmed. In the event of a delay, we will tell you and agree next steps with you. For commissioned pieces, clause 7 governs withdrawal.
8.6 Passing of risk
Where you are a consumer, the risk of loss or damage passes to you when you — or a third party you have named, other than a carrier engaged by us — take physical possession of the piece.
This applies whether we deliver personally or by courier. Risk passes to you earlier only if you instructed a carrier of your own choosing that we did not offer.
8.7 On receipt
Please inspect the piece on arrival. If the outer packaging is visibly damaged, note this with the person delivering before signing, and tell us as soon as you can, keeping the packaging.
9. Right of withdrawal (consumers)
If you are a consumer, you may withdraw from the contract within 14 days of receiving the piece, without giving any reason, by sending a written statement to [email protected] or by using the completed withdrawal form we send you after notifying us. This right applies to all consumers, regardless of country of residence.
You bear the direct cost of returning the piece.
Excessive handling of the piece may reduce the amount refunded.
Pieces made to your precise specifications or clearly adapted to your personal needs are excluded from this right (Article 135 ZVPot-1).
10. Conformity of the goods (consumers)
10.1 What conformity means for our products
The goods conform if they match the description, quality and characteristics we agreed — including the traces of use described in clause 3 and recorded in the photographs. Those traces are agreed characteristics and do not constitute a lack of conformity.
Nor does a lack of conformity arise from:
- damage resulting from use beyond what we confirmed as safe
- a load exceeding the stated limit
- outdoor use, where the piece is not intended for it
- consequences of interventions you or a third party carry out — repainting, drilling, alteration, replacement of components
- consequences of assembly you carry out yourself that does not follow our written instructions
- ordinary wear from use
10.2 On-site repair
Where practicable, we can often repair a piece where it stands rather than have it returned. Where this is feasible and suits you, we offer it as the first option.
10.3 Damage in transit
Where we arranged the carrier, damage occurring before you take possession is our responsibility (clause 8.6). Tell us as soon as you notice it and keep the packaging. We pursue any claim against the carrier ourselves.
11. Complaints and dispute resolution
Please raise complaints in writing at [email protected]. We confirm receipt, respond as quickly as we can, and always try to resolve matters directly.
Out-of-court dispute resolution. In accordance with the Slovenian Act on Out-of-Court Settlement of Consumer Disputes (ZIsRPS), the Seller does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute.
Consumers in a cross-border dispute may obtain free advice from the European Consumer Centre in their country.
Governing law. Slovenian law applies to these terms.
12. Accuracy of our websites
We make every effort to keep the information on our websites accurate and current. Characteristics, availability, timing or prices may nonetheless change faster than we can update the pages. Where this affects your enquiry or order, we will tell you and you may cancel or choose a different piece.
The details we have confirmed to you individually in writing apply.
We review customer reviews before publication and remove those that are plainly false, misleading, offensive or inappropriate. We are not responsible for the content of reviews written by visitors.
13. Personal data
We process personal data in accordance with the GDPR and ZVOP-2. Our Privacy Policy explains what we collect, why, how long we keep it, and what rights you have.
14. Force majeure
Neither party is liable for failure or delay in performance caused by circumstances beyond its reasonable control — including natural disasters, fire, war, strikes, failure of power or transport infrastructure, epidemics, and government action.
The affected party will notify the other without delay. If such circumstances continue for more than 60 days, either party may withdraw from the contract; in that case we refund all payments received.
15. Limitation of liability
This clause does not limit liability that cannot be limited or excluded under mandatory law.
To the extent the law allows:
15.1 We are not liable for indirect or consequential loss, lost profit, loss of anticipated savings, or non-material loss.
15.2 We are not liable for a piece’s suitability for a particular purpose that was not disclosed to us in writing before purchase.
15.3 We are not liable for damage arising from installation carried out by you, or by a contractor we have not recommended, where that installation does not follow our written instructions.
15.4 We are not liable for damage arising from alterations to the piece after collection, use outside its confirmed purpose, loading beyond the stated limit, or outdoor use where the piece is not intended for it.
15.5 We are not liable for damage to a property or its wiring/plumbing arising during installation, where you did not tell us before installation where wiring or pipes run in the wall or floor.
15.6 We are not liable for damage occurring during transport that you arranged yourself with a carrier we did not offer.
16. Business buyers
This clause applies where you buy in the course of a trade, business, craft or profession. Whether you buy as a consumer depends on the purpose of the purchase, not on whose name is on the invoice.
This clause does not limit liability that cannot be limited or excluded under mandatory law.
16.1 The right of withdrawal in clause 9 does not apply. Withdrawal is possible only by agreement.
16.2 Instead of clause 10, the rules of the Code of Obligations on liability for material defects apply. Visible defects must be reported immediately on receipt; hidden defects immediately on discovery and no later than six (6) months after receipt. We cannot consider claims made after that period.
16.3 Our total liability under any one contract is limited to the price paid for the piece.
16.4 We are not liable for indirect or consequential loss, lost profit, or loss of business.
16.5 Risk passes to you on handover of the piece to a carrier, where transport is not part of our own-vehicle delivery.
16.6 Our pieces are made and intended for domestic use.
In all other respects, these terms apply equally to business buyers.
17. Changes to these terms
We may change these terms at any time, without prior notice, for future purchases.
The version that applies to your purchase is the version published at the time your purchase was concluded under clause 4. We cannot change the terms of a contract that has already been concluded.